Terms & Conditions

OLG Lotto Max Terms & Conditions

1. Acceptance of the Terms

By accessing and using our platform, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern your use of our services, including online Lotto Max ticket purchases, casino games, and sports betting.

2. Eligibility Requirements

To access our platform, users must meet specific eligibility requirements:

• Users must be physically located in Ontario, Canada.
• Users must have a valid email address for account verification purposes.
• Users must be at least 18 years old (or the age of majority as per Canadian law).
• Users are prohibited from creating multiple accounts.

3. Minimum Age Requirements

All users must be at least 18 years old to use our platform, in accordance with applicable laws and regulations.

4. Geographic Restrictions

Our platform is restricted to eligible individuals who are physically located in Ontario, Canada. Access to real-money play may not be available from outside the province due to geo-location checks and residency requirements.

5. Account Registration Rules

To create an account:

• Users must provide accurate personal information.
• Users must verify their identity using government-issued photo ID (as required by our Know Your Customer policy).
• Users must agree to these Terms & Conditions as a condition of creating the account.

6. One-Account-per-User Policies

Each user may only have one active account with us. Using multiple accounts is strictly prohibited and constitutes a breach of these Terms & Conditions.

7. Identity Verification and KYC

We reserve the right to verify users' identities at any time, using government-issued photo ID or other identification documents as necessary. You agree that your personal information provided during registration will be accurate and up-to-date.

8. Account Accuracy Obligations

You are responsible for maintaining the accuracy of your account information. Failure to keep your account details current may result in delayed payout, suspended access, or account closure.

9. Account Security Responsibilities

To protect their accounts:

• Users must use strong passwords and secure login credentials.
• Users should report any suspicious activity to our support team immediately.
• Users are responsible for all actions taken using their account.

10. Login Credentials and Password Protection

Your unique login credentials (username, email address, password) constitute the basis of your access to the platform. You agree not to share or reveal these details with third parties.

11. Restricted Behaviour and Prohibited Activities

Engaging in the following activities is prohibited:

• Multiple account creation
• Identity theft or impersonation
• Spamming or harassment
• Manipulation of gameplay outcomes
• Use of third-party software or hardware that could affect game fairness or functionality

12. Multi-Accounting and Fraud Prevention

Creating multiple accounts to engage in real-money gaming constitutes a serious breach of these Terms & Conditions, potentially resulting in immediate account closure and disqualification from all promotional activities.

13. Bonus and Promotion Rules

All bonuses and promotions are subject to their own terms and conditions, which may be found on the relevant bonus or promotion page within our platform.

14. Wagering and Gameplay Conditions

When using real-money accounts:

• Users must wager with funds they can afford to lose.
• Users are expected to adhere to the rules of each game.

15. Bonus Abuse Prevention

We reserve the right to prevent any bonus-related abuse, including but not limited to exploiting promotional conditions or making deposits solely for bonus redemption purposes.

16. Deposits and Withdrawals (as applicable)

For users with verified accounts, we offer multiple banking options:

• Deposits must be made using accepted payment methods.
• Verification may be required before a withdrawal can proceed.

17. Verification Before Withdrawals

Withdrawal requests will only be processed once all account information has been verified in accordance with our Know Your Customer policy and applicable regulations.

18. Processing and Review Procedures

We reserve the right to review any deposit or withdrawal request at any time, using procedures consistent with these Terms & Conditions and relevant regulatory guidelines.

19. Responsible Gambling Expectations

To promote responsible gaming:

• Users must be aware of their own spending limits.
• We offer tools for users to set daily, weekly, or monthly deposit limits as part of our PlaySmart program.

20. Self-Exclusion and Account Restrictions

Users may choose to self-exclude themselves from access to the platform by contacting our support team directly. During this period, account restrictions will apply, including blocking new deposits and play.

21. Game Fairness and RNG Systems

All games are designed using random number generators (RNG) that ensure outcome randomness and integrity for both lottery and casino verticals, in accordance with applicable regulations and industry best practices.

22. Technical Interruptions or Voided Gameplay

In the event of a technical interruption or gameplay voiding due to reasons beyond our control:

• Users may contact us directly.
• We will assess any resulting impact on user balance or access rights.

23. Suspension or Closure of Accounts

Account suspension or closure may be triggered by violating these Terms & Conditions, including non-compliance with rules, restricted behaviour, or evidence of cheating or manipulation.

24. Intellectual Property and Platform Ownership

All content, trade marks, and graphics displayed on the platform are owned by OLG Lotto Max (or our affiliates), subject to applicable laws and regulations regarding intellectual property rights.

25. Limitation of Liability

OLG Lotto Max will not be liable for damages resulting from:

• Account restrictions or suspension.
• Technical disruptions.
• Third-party content or service failure.
• User misuse of the platform.

26. Modification of Terms

These Terms & Conditions may change without prior notification to you, and changes shall become effective upon our posting them within the platform.

27. Contact or Support Guidance

For any questions about these Terms & Conditions, please contact our support team through email  or by calling +1-800-OLG Lotto Max-GAME (939-4263).

These Terms & Conditions constitute the entire agreement between you and OLG Lotto Max regarding your use of the platform. By accessing our website, you accept these Terms in their entirety.

IMPORTANT DOCUMENT

Please take a moment to review this document carefully before proceeding with your account creation or any form of access to the gaming platform provided by us.

OLG Lotto Max